Lead, Operations
Indus Action
Bhubaneshwar, India

Job Description

Brief about the organization: 

Indus Action’s mission is to support 1 million vulnerable families to move out of poverty by 2030 via a portfolio of high-leverage welfare schemes and rights. In the last 7 years, we’ve helped state governments build and implement interventions that have helped lakhs of citizens achieve better education and health access outcomes.

VISION 2030 – Enabling 2.5 million+ vulnerable families, sustainable access to legislated rights through PoWER

MISSION – Enabling vulnerable families, sustainable access to legislated rights

Know more about the role and Indus Action:


Primary responsibilities include:

  • Monitoring and Evaluation

    • Design and manage Monitoring and Evaluation frameworks for the organization. ○ Set up and manage systems that can help gauge impact and inform program implementation.

  • Data Management:

    • Designing and managing data frameworks and workflows across the organization.

    • Analysing program data and ensuring high quality of the data collected through periodic checks.

    • Standardise report formats and set up dashboards to share insights and analysis.

    • Engage with external organizations for advanced data analysis , when necessary, by defining objectives and tracking progress.

  • Citizen outreach – Helplines:

    • Manage Call outreach workflows, through internal systems and through external organizations.

    • Define and track KPIs to ensure optimum level of operations.

  • Strategic Planning:

    • Engaging in brainstorming sessions with the team to identify problems and hypothesize causes and solutions.

    • Supporting in active cultivation and maintenance of relationships with internal and external partners/stakeholders.

    • Conducting research and literature review to draw from the best practices in strategic planning, monitoring, change management and organizational development.

    • Supporting in strategizing operational plans of the organization.

  • Stakeholder management:

    • Managing Government Partners at the state level around common objectives

    • Lead partnership with onground NGOs and other civic bodies

    • Engage with bottom level of Government functionaries in the form the programme design, capacity building and monitoring

  • PMU Operations:

    • Support development of new project strategies and engage with partners for building strategic partnerships for PoWER.

    • Build decentralized capacity of team members to manage helpline work flows and data systems and reporting mechanisms.

    • Engage with Govt partners on impact trend analysis and support team members to refine execution plans for optimizing impact.


Knowledge and Technical Skills:

  • Strong project management skills

  • Capable to work with Government functionaries and drive the project towards the mutual goal

  • Strong analytical (data/evidence gathering, analysis and interpretation, survey design, hypotheses framing and validation) and research capabilities both qualitative and quantitative.

  • Excellent communication and interpersonal skills

  • Strong Excel capabilities

  • Comfort with technology usage and products

  • Working knowledge of Odiya will be added advantage

  • Facilitation skill

Competencies and Values:

  • Rigour and attention to detail

  • Time management, ability to keep calm during pressure situations

  • Ability to influence multiple stakeholders

  • Result-driven and outcome focused-approach

  • Adaptable and flexible in working style, comfortable with ambiguity

Education and Experience: 

We believe that reaching our vision demands that we have the best and brightest group of leaders working to lead our organisation. Here are the minimum qualifications we look for:

  • Master’s Degree from any stream (preference will be given to candidates with background of public policy & Social Science)

  • Background in data required

  • 4+ years of work experience in consulting or project management is required



The Senior Manager  will be compensated based on Indus Action’s compensation benchmarking rubric – 5-8 LPA


The position will be based out of Bhubaneswar, Odisha.

Click here to apply.